old.kete.net.nz

As we are testing with Kete 1.3, we faced this problem after uploaded a .doc MS Word document:

There were problems converting the text of the uploaded document to the document's description. Please edit the description manually.

The .doc word document uploaded successfully is of Word 2003 type and with English only text. We first faced the message when we tried the link ( Replace description with document text ) using Arabic documents, but then we thought maybe the problem is related to the Arabic text until we realized that the error message comes when using English text as well. I assume this means there is a bug in this function with Kete 1.3 

Thanks, Massoud.

Massoud,

The only time I've seen this error is when the dependencies to convert documents are not installed.

Please ensure the following are installed on the system and accessible by the account you are running Kete under

• wv
• poppler-utils
• lynx

Regards
Kieran

hello ,

all of these packages are installed and up to dated

> hello ,
>
> all of these packages are installed and up to dated

Does it work now or do you mean that they were installed successfully before and the error remains?

Have you tried with any other types of uploaded documents? Is there anything in the log? On the command line from the server does this work (put the actual path to file in for "filename"):

wvWare -c utf-8 --nographics -X filename

If this doesn't give you the document formatted as HTML back, then something is wrong with that command (not Kete). If it does work, then we have ruled that out as the cause and it is more likely Kete that is at fault.

yes ,

this command run successfully

and the conversion to html was done successfully

I tried loading pdf files with English only text, and I got the same error message in response to requesting:

Document type: application/pdf ( Replace description with document text )

Then I decided to execute the advice (Please edit the description manually) by copying and pasting text into the description field manually, thru adding an Arabic topic (http://kete.maktabat-online.com/site/topics/show/35) and another time thru adding an English document  (http://kete.maktabat-online.com/site/documents/show/6)... Both items were added successfully.

Here is what I found out. The text in both cases was never indexed. I tried searching for words in either items but the message 'No results found. ... ' is always showing no matter which field I search in.

This leads me to think that either certain indexing configuration parameters need to be set, or there are bug issues with Kete 1.3 instalaltion we have,

Thanks, Massoud. 

Hey Ahmed & Massoud,

Given the permission problems you had with the translation saving in another topic, I'm thinking the same thing is probably showing up here. It could be that the process trying to read the document doesn't have permission to. Try this:

$ chmod 777 public/documents

Then try convert the document again. If that still doesn't solve the problem, can you please email a document that has this issue to kieran [at] katipo [dot] co [dot] nz    and I'll see if I can get the same issue.

As for the indexing, try rebuilding your sites zebra database from the admin toolbox. If that doesn't work, send along the document you copy and pasted in to the email address mentioned above, and I'll give it a shot on my local copy.

Regards
Kieran

hello Kieran ,

i created a new txt file contains only  three line

and the error maessage is the same

Helo Kieran,

I will send sample documents (some in English only, some in Arabic only, and some has mixed text) to your (kieran at katipo) email address to try.

The error message:

Still appears.

Thanks, Massoud